“We need more information about you” - what happens if I’m unable to provide said information?
Xenolith
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Dec-01-2022
01:13 PM
So I received an email detailing the fact that since I’ve received a certain threshold of money within a year that I need to provide more information for verification. Unfortunately I can’t provide a proof of identification as my new passport won’t be ready until 10 weeks time though I’ve provided a proof of address through a bank statement. Is anything going to happen to my account so long as I’ve yet to provide all the information required?
Labels:
- Labels:
-
Account General
2 REPLIES 2
kernowlass
Esteemed Advisor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Dec-02-2022
10:27 AM
If you don't submit something you risk your account being limited.
We accept copies of the following documents as proof of identity:
- Your ID card
- Your driver’s license (the plastic card, not the official letter)
- Your Passport
- Other photo ID issued by a government body
Advice is voluntary.
Kudos / Solution appreciated.
Xenolith
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Dec-02-2022
10:31 AM
So I’ve sent them both a Proof of Address (which seems to been accepted) and a Proof of Identification but the latter has been rejected due to it being expired, which was my passport. So basically I have to provide a current POI that’s not expired? Also what exactly are the limitations to my account and how long until they come into action?
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- unable to link enbd debit card on my paypal. what could be the reason ? in Wallet Archives
- I'm trying to close my account but when I do it says I can't close my account in Managing Account Archives
- Unavailable Paypal Support Countries Status Update in Managing Account Archives
- Cannot add Rakuten Bank Account in Wallet Archives
- Can you unhide business owner information? in Managing Account Archives