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We couldn't confirm it's you

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Dache91ba
Contributor
Posted on

I cant access my account,it says We couldn't confirm its you

3 REPLIES 3

We couldn't confirm it's you

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kernowlass
Esteemed Advisor

@Dache91ba 

 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.


Advice is voluntary.
Kudos / Solution appreciated.

We couldn't confirm it's you

Options
Dache91ba
Contributor
I cant connect phone number,because i cant still login

We couldn't confirm it's you

Options
kernowlass
Esteemed Advisor

@Dache91ba 

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




Advice is voluntary.
Kudos / Solution appreciated.

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