We changed phones and can no longer access our business account as we cannot pass 2 factor auth.

vercig09
Contributor
Contributor

Hi,

 

We are trying to access our Business account. We have login info (email and password), but cannot pass 2-factor authorisation as we changed mobile phones, and no longer have access to the phone number (nor do we remember the phone number itself).

I cannot pass the automatic assistant when I call support because I'm asked for the phone number associated with the account.

 

So, I cannot access my account because I don't have the phone number, I can't get support over the phone because I can't tell the voice assistant what phone number is connected to the account, and I cannot send them a message because you have to log into the account to send them a message.

 

Please help.

 

Thanks for reading,

Adrian

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@vercig09 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


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