Updating my name

[shashidesilva]

I have been  trying to get them to update my full name for the past few days but they have not responded to me yet.

I have even updated a my credit card statement along with a copy of my ID card but it has not been done yet. 

Can anyone help me to get this resolved? 

Tks! 

[kernowlass]

@shashidesilva 

If the name on the account is not a name that was ever your legal name, it is not likely that a name change will be possible. Names can be changed on an account in the following circumstances:

A legal name change

A minor misspelling

And in the case of an account for a registered business, a change in the designated contact for the company.

Changing from a fictitious name to a legally recognized name is not something that is supported.