Unable to delete old phone number

[tehannah]

I have multiple phone numbers on my profile, at least three of which are listed as ‘primary’ and one is obsolete, yet there is no way to edit or delete phones. Any ideas?

[kernowlass]

@tehannah 

https://www.paypal.com/us/cshelp/article/HELP265

[tehannah]

Thanks for replying, but the article you shared refers to adding a new primary number, then selecting “remove number” next to the wrong number. The problem is: THERE IS NO ‘REMOVE’ BUTTON.

[PayPal_Bindu]

Hey @tehannah 

Thanks for responding back! Sorry to know that you're seeing the remove button to delete your phone number in your PayPal account. You can only remove a phone number if you have at least two added to your PayPal account. I suggest you to try some troubleshooting like clearing your cookies, history, cache, etc. from your browser or try using a different browser/device to see if this works. If the issue persists, please contact the team to help you with removing the phone number.

Thanks for the help @kernowlass!

Have a great day!

Bindu