Unable to close my Hong Kong account

[mmp997]

I have a Paypal Hong Kong account.  I need to close it.  There is no money in it.  There are no credits or debits.  I have not lived in Hong Kong for 15 years, and I do not have a Hong Kong ID card.  The emails attached to the account no longer exist.

When I ask Hong Kong customer service to help, they want me to submit "bionics" (no idea what it is) and a photograph of my Hong Kong ID card, which obviously I do not have.  They attempt to communicate with me via the email on the account, which no longer exists, and it is not possible to change the email.

So I cannot close the account.  I need to do so, because it belongs to a company which has been sold, but is still receiving client payments.  What can I do?  

[kernowlass]

@mmp997 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

[mmp997]

I know all this.  However the situation is as it is:  I no longer live in Hong Kong, Paypal customer service are being completely unhelpful.  They require a Hong Kong ID to close the account, which I do not have.  When I message them, they lose my messages. They ask me to add a new email, but do not accept the emails I give them.  It seems obvious that they do not want me to close my account, which, since I have sold my business and the new owner does not want subscriptions sent to me, is very inconvenient.  This whole practice is utterly unscrupulous.

You say: "You may need to contact customer service to help resolve the issue".  I have contacted customer service in Hong Kong many times.  They do not help, because they require me to provide a Hong Kong ID card.  No alternative is offered. 

It is no use telling me what I ought to have done 15 years ago, when I left Hong Kong.  Many people leave places where they have Paypal accounts, and omit closing the accounts.  This is a fairly normal mistake.  If Paypal had any concern for their customers they would help them out in this situation.  But they clearly do not have concern for their customers.

[kernowlass]

@mmp997 

*ok*