Unable to Change Phone number

Zika44
New Community Member

I am having issues removing an old phone number,I have tried going through the profile tab to add the new one but the old one keeps coming up and I finally got a message that they can't confirm it's me.i am trying to change my phone number on PayPal app.

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1 REPLY 1

PayPal_Ayesha
Moderator
Moderator

Hello @Zika44,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you're unable to change your phone number. You can only remove a phone number if you have at least two added to your PayPal account. Here's the Help Center Article to know more information. Since, the system is unable to confirm you, please reach contact the team by clicking the "Contact us" option at the bottom of PayPal page. Support is also available through Facebook by sending PM, Twitter and Instagram on DM.

Regards,
Ayesha


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