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Unable To Submit The Document for Change of Name

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itsjustwil
New Community Member
Posted on

Hi. I found that my last name show as surname in profile and I would like to change it.
There is 3 options to choose from for name change. I've tried 2 out of 3 but failed to update.
When I select option 2 - update my name, there is no submit button for the attached file. If I choose option 3 - make a minor collection, system was rejected.

May I know is there any solution I can solve it online?

Thank you.

8 REPLIES 8

Unable To Submit The Document for Change of Name

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mchuatak
Contributor

I am having the same issue. Is there any active support here?

Unable To Submit The Document for Change of Name

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PayPal_Tricia
Moderator

Hi @itsjustwil and @mchuatak

 

Sorry to hear of the trouble requesting a name change. If you're still experiencing trouble with this, please reach out to us and we can help. You can reach out to our phone support team, Facebook team, or Twitter team. 

 

I hope this information helps!


Thanks, 
PayPal_Tricia

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

Unable To Submit The Document for Change of Name

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IrzaFS
Contributor

beside Option 2 . this website told me to send email to 

 

PayPal, Inc.

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But they didnt mentioned their Email. 

 

Anyone please help i have the same issue with the others !!!!!! i couldnt transfer money to my bank account and its been over a week. Nothing helpfull at Paypall customer service. this is embarassing.

Unable To Submit The Document for Change of Name

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brichase06
Contributor

I've been having this problem too after trying to update my name after getting married. I think I just figured it out 🙂

 

- Upload 2 files (or Upload twice if 2 docs are on the same file)- Go to Choose File, Select your document then go to Choose File again and select 2nd document and then the Submit button comes up. 

- Click the check box to change name then click Submit and a confirmation page comes up.

 

I had my 2 documents on 1 file (Updated ID and Marriage License) So I would upload it and there was no submit button, So I just uploaded it twice.

 

Hope this helps 🙂

 

 

 

Unable To Submit The Document for Change of Name

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Joycey2
Contributor

This has been driving me mad with no submit button but as above you need to make sure you upload 3 separate documents then a submit button appears. I was uploading 2 documents in one file which was causing the problem.

Unable To Submit The Document for Change of Name

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polyolly
New Community Member

Thank you so much! They still require 2 images still. 

Unable To Submit The Document for Change of Name

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KitsuneShadow
Contributor

After two years of infrequently trying to change my legal name using the provided form, only TODAY have I realised...  The problem isn't the form, it's with the browser.

 

This form ONLY works with Microsoft Edge.  It didn't work with Chrome or Firefox (haven't checked Opera, but I suspect not).

 

Terrible customer experience, but at least today I FINALLY triggered the Submit button.

Unable To Submit The Document for Change of Name

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wardheed
Member

They want 3 files in total.

 

You just need to upload 3 documents.

 

Once the 3 files have been uploaded, a check box appears and a confirm button.  Thanks

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