Trouble logging into account

Naterlee
New Community Member
I no longer have the phone number linked to my account therefore cannot log in due to 2factor authentication. PayPal only reply to the account I am locked out, the app notified me, not my emails asking for help. I used to log in webpage the 2factor verify on the app but this is no longer an option. How can I access my account as I no longer own the number linked to the account and I have money in there
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Naterlee 


You need to contact customer services to resolve any account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.






Advice is voluntary.
Kudos / Solution appreciated.

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Naterlee 


You need to contact customer services to resolve any account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.






Advice is voluntary.
Kudos / Solution appreciated.
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