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Tried using the resolution center but it asks to "give us more details". And goes no further

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kevin7779
Contributor
Posted on
Problems with the resolution center
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Tried using the resolution center but it asks to "give us more details". And goes no further

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kernowlass
Esteemed Advisor

@kevin7779 

 

Do you mean you opened a dispute but can't escalate to a claim?


Advice is voluntary.
Kudos / Solution appreciated.

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Tried using the resolution center but it asks to "give us more details". And goes no further

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kernowlass
Esteemed Advisor

@kevin7779 

 

Sorry hard to advise with so little information, you haven't even said what you need the resolution centre for or what country you are in !!


Advice is voluntary.
Kudos / Solution appreciated.

Tried using the resolution center but it asks to "give us more details". And goes no further

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kevin7779
Contributor
My apologies, not that good with technology 😕 So I bought a chainsaw, and paid through PayPal, thinking that if it is to good to be true then at least I have security. The item wasn't delivered, even though the FedEx email states that it was (signed for by " A Bricker"). I emailed the seller with no response, so I began the process through PayPal. Which only lets me get to a page, that asks for more details. There is nowhere on this page to give any details! Only the option to continue or cancel. It won't allow me to continue!?
Solved

Tried using the resolution center but it asks to "give us more details". And goes no further

Options
Go to solution
kernowlass
Esteemed Advisor

@kevin7779 

 

Do you mean you opened a dispute but can't escalate to a claim?


Advice is voluntary.
Kudos / Solution appreciated.

Tried using the resolution center but it asks to "give us more details". And goes no further

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kevin7779
Contributor
Pretty much

Tried using the resolution center but it asks to "give us more details". And goes no further

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kevin7779
Contributor
Bought an item, never received it. No response from seller so I tried to get my money back through PayPal. Which I have not been able to do! The resolution center asks for more details, with nowhere to enter any. Only the option to cancel or continue, which it doesn't.

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