Something wen wrong while sending document for personal address confirmation

Phakwan1
Contributor
Contributor

Hi, I have a problem that I cannot submit proof of address for paypal business account. It's showing "Something wen wrong". Can anyone help me please?

 

Screenshot 2023-07-11 120026.png

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1 REPLY 1

PayPal_JonK
Moderator
Moderator

Hello @Phakwan1

 

Welcome to the PayPal Community! I'm sorry to hear you've run into some issues submitting a proof of address for your business account. A limitation can be placed when PayPal needs confirm certain pieces of information about you or your account to keep your account in good working order. Normally, if you're unable to provide the documentation requested, the limitation would normally stay in place. However, I'd recommend reaching out to our Customer Support teams to see if there's any other information that may be able to be provided to restore your account functionality. 

 

Best wishes and good luck!

 

 - Jon K


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