Security Phone Number

GNicusor
New Community Member

I changed my primary number, but i still get the sms code verification on the old phone number(i still got it), how can i change that.

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1 REPLY 1

ali_3
PayPal Employee
PayPal Employee

Hi @GNicusor,

Welcome to the PayPal community! I understand you changed the primary number on your PayPal account, and the code is being delivered to the old number. It may take up to 48 hours for changes to be implemented before you begin receiving SMS on the new number. Here is some information on how to update and confirm your PayPal account's phone number.

If it's been more than 48 hours since you updated the number, and still receiving code on old number, I'd recommend contacting our Customer Support teams by clicking "Help and Contact" at the bottom of any PayPal page for more assistance.

I hope this helps!

- Ali

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