Reset my password

Gushin
Contributor
Contributor

Hi there. I'm currently speaking with different account for my other account. A few weeks ago, PayPal sent message to reset my password. I can’t still log into my account or change the password. It says I need a phone number to change the password. The thing is I lost my phone number few weeks ago while on vacation. So, I can’t still manage to change the password. It would be so much easier to receive code via Gmail. On the other hand, there’s no chance to get my phone number back. So, could you please help me with this? Unable to reset password 

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1 REPLY 1

Gane26
PayPal Employee
PayPal Employee

Hi @Gushin 

 

Welcome to the PayPal community!

 

Thank you for your post. I understand that you are unable to access your account because you lost your phone number. I can sense the importance of this matter. Contacting our PayPal customer support is the best way to fix this problem.

 

Thanks

Gane26

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