Receiving Codes issue

PT1682
New Community Member

My email had issue and couldn't receive the codes that Paypal sent when logging in with two steps verification. It directed me to choose the "send code to mobile number" option. The problem is I have recently relocated to another country and yet to update my contact number in Paypal and hence, unable to receive the code that would send to my old number. Can anyone advise please? Thanks!

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@PT1682 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.


Advice is voluntary.
Kudos / Solution appreciated.
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