Problems changing address

HD505
New Community Member
Hey I am using the App to change my address on for some reason it will not let me do it. I enter the address and then it says there is a problem or somethingšŸ¤·šŸ»ā€ā™€ļø
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1 REPLY 1

PayPal_Marina
Moderator
Moderator

Hi @HD505,

 

Thank you for posting on PayPal's Community Forum. I'm sorry you're having trouble changing your address through the PayPal app. There are a few different troubleshooting steps you can try. You can delete the app and reinstall it, try to change the address on our website instead, or try adding your new address first and removing the old address afterward. If you're still running into issues after that, it may be best to contact our Customer Support team for further assistance. You can find our available support options by clicking the Contact link at the bottom of any PayPal page. I've included a Help Center article that can guide you through the process of adding your new address:

How do I add, change, or remove a postal address on my PayPal account?

 

I hope this helps!

 

- Marina

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