Phone number issue

ZeeKayyyyy
Contributor
Contributor

How do I add an email address to my paypal account if it already exists? I can't get into said account because I changed my phone number and now can't get past the verification, hence I had to create a new account but I need to use the email address of the account I can't get back into.

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@ZeeKayyyyy 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.
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ZeeKayyyyy
Contributor
Contributor

Thank you for your response. Unfortunately, I just have "ask the community" I can't even message them directly. I am also in South Africa where we do not have a local call centre for PayPal; I have to call overseas which is very expensive.

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