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Phone number changed - can't log in

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queenpoetica
Contributor

So are you saying that the customer has to get a mobile phone which will cost them, just so that Paypal can force us to use their authentication process.  I don't have a mobile and I'm certainly not going to go to the cost of getting one just so that I can go into my Paypal account to cancel all my details after drawing my money out that sits in Paypals account gaining interest for them!  I don't think so.  I chose not to have a mobile for my own personal reasons.  I'm not going to get because Paypal dictate that I should have one - that's not how things should work in this day and age.  

 

I've always believed that, 'just because we can doesn't mean we should'.  What Paypal is doing is dictating!

Phone number changed - can't log in

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lostcustomer1
Member

So now paypal is no longer a free service, because they don't want to pay for a mobile phone that they don't need.

Phone number changed - can't log in

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NEED2KNOWNOW
Contributor

YOU CAN STILL USE PAYPAL IN EBAY BY TYPING IN UR EMAIL ADDRESS INSTEAD OF MOBIL PHONE,

YOU CAN SEARCH A CONTACT NUMBER FOR PAYPAL EG[Removed. Phone #s not permitted]/p>

I BELIEVE U CAN GET AN APP THAT ALLOWS A VIRTUAL TEXT PHONE/NUMBER SENT TO YOUR EMAIL; AS IF YOU HAD AN ACTUAL CELL PHONE IN YOUR HAND.

THIS IS ALL PART OF TRACK AN TRACE GOVT SNOOP PROGRAMS FOR THEIR DATA BASES. SO IN THE FUTURE WHEN THE GOVT. RATIONS THINGS OUT THEY'LL KNOW EXACTLY WHAT YOU USE AND HOW OFTEN YOU USE IT, SO THERE WONT BE ANY BUYING GAS/GROCERIES/ETC FOR YOUR NEIGHBORS/FRIENDS WHEN THEY KNOW YOU ONLY USE X AMOUNT.

ALSO, THOSE CIGARETTES/CIGARS/LIQUOR YOU BUY WITH ID - BE PREPARED, IN THE FUTURE, THAT THE HEALTH INS COMPANY'S DON'T CHARGE U A HIGHER PREMIUM FOR HIGHER RISKY BEHAVIOR YOUR ENGAGING IN, ETC..

Phone number changed - can't log in

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Nocellphone
Contributor

Been using ebay since 2006 and paypal since they made it mandatory ( 11 years ? ) and do not have a cellphone ...and they will not allow access to pay online unless I buy a cell phone to use them which I will not do ,  so I will mail in the last check to the card cancel it and  and stop using ebay .

Phone number changed - can't log in

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UnhappyYetAgain
Contributor

Mobile service is costly for us. Our family share a mobile for situations where it is important to maintain contact. The phone is actually kept in the family vehicle most of the time. I therefore cannot be sure to have access from either work or home or when in other places. I do have full access to my email whenever I am using PayPal so have use email notification for the log-ins. This worked perfectly well. I have yet to hear why PauPal cannot continue to offer the OPTION of using email for those who do not have reliable mobile access. I am a PayPal user since 2009 and am looking at other options for the first time!

Phone number changed - can't log in

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pf329
Contributor

Perhaps you can explain exactly why Paypal has decided that they can only send verification codes by mobile? My bank (Halifax in the UK) sends any necessary codes by landline.

 

I don't have a mobile and I have no intention of ever getting one. I'm no technophobe: I got my PhD in Computer Science last year. Also I'm not poor, but a mobile would still be an unnecessary expense just for the convenience of carrying on using Paypal. I paid for things without any problem before Paypal and I will after they've caused me to close my account. 

Phone number changed - can't log in

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Destiny68
Contributor

Its about freedom of choice and if a company thinks it can take away our freedom of choice, then that company needs to think again.

Phone number changed - can't log in

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CalZoo
Contributor

This is a ridiculous new policy.  Cell phones are not an option for many people.  Some don't have them; others may not have reliable service in their area.  I fall in to both of those categories.

 Just about every other company I deal with that requires verification uses email verification as an option.  Paypal need to add email verification.  If it works for my credit card company, the Gas Company, the electric company, etc., it will work for paypal.

Phone number changed - can't log in

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heyJude3
Contributor

I had a similar problem.  I changed my phone number when I moved then when I tried to log in it went through a two step process and sent a message to the old phone number.  Try as I might I cannot get around this issue and can no longer access my account.  I have tried calling but never get through to a person, I just get cut off. VERY FRUSTRATING

Phone number changed - can't log in

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folly43
New Community Member

I have no need or have any intention of buying a mobile phone. 

What annoys me further is PayPal state it is an EU regulation - well the good people of the UK voted to leave the EU, mainly because of all these regulation.

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