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Phone number changed - can't log in

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IamaRotarian
Contributor

PayPal, please consider allowing your customers a choice in sending your security codes via the PP account-holder's email addresss or a cell phone.

 

I'm helping a PP account-holder - who has no cell phone, but does have a computer - by negotiating a mutually agreeable phone meeting date/time, we connect via phone (one cell, one land-line), he clicks a PayPal link to access Iforgetwhat. He clicks the link, it generates a confirmation code that comes to my cell phone, & I tell him over the phone what the code is. He enters it, it works, he calms down, and life goes on 'til the next time. Bizzare but true.

 

There are more bizzare but true problems we're having with our PayPal account, including my email address unexpectedly winding up on our account, changing all of our users' passwords to the same password, but that - and other problems - are for another topic.

 

Please, give us customers a security-code-via-email option.

 

Thanks for listening.

Phone number changed - can't log in

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jimiL
Contributor

"Who the heck thinks this is a solution to solve the problem saying SOLVED!! As posted top of page!!"

The thread was marked solved by an administrator ... PayPal_Rajesh on the 24th of August I suspect they are hoping the thread will go away !!!

Phone number changed - can't log in

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truely horrible design paypal.  Let me access my money without adding a mobile number.  Why require this?  Fraud?  Lame excuse.

Phone number changed - can't log in

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55hunter
Member

I bought something on ebay through paypal. It worked, I just never recieved my stuff. Since I dont have a cell phone I cat get a confirmation number.No one you can call. No more Ebay No more Pay pal

Phone number changed - can't log in

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Jdtran75
Member
In addition to not being helpful to non mobile phone holders- I’m military stationed overseas and do not have a stateside number—your app won’t let me enter an international number either...so now my money is stuck.

Phone number changed - can't log in

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marksaunt
Contributor

Bad enough for Paypal  to be unhelpful generally but offering no accommodation to overseas military is unconscionable. as so many people have pointed out there are so many alternatives to the cell phone verification that there is no excuse for not offering any. Paypal should be ashamed of its lack of any helpful response & fake " resolution".

Phone number changed - can't log in

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John_Hall99
Contributor

One fears that, once a moderator slaps "solved" on a thread, however unjustifiably, that's the signal for nobody at Paypal to ever read the thread in future.

Phone number changed - can't log in

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jimiL
Contributor

^^^^^^^ this !

The two threads with the most replies in the My Account forum are this and the the PSD2 thread, basically both about the same subject, neitherbis going away much as they would like them to. Time to raise s complaint with the Financial Ombudsman Service I think.

Phone number changed - can't log in

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London4
Contributor

This is ridiculous and discrimination. PayPal can send the code by email. And not to blackmail their customers so that they would spend an extra money to buy a telephone. Or  / and PayPal can resolve this problem with  "PayPal live help chat" . Why they cancelled this customers' service???!!!!

Phone number changed - can't log in

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Rahatkhan
Contributor
I Don't have a my verification Phone number.. Now i can't login my account I loss my number How can i login my account without Verification number please help me

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