Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[tasha0122]

Phone number for verification has been changed. How do I get access to the account back.

My security questions too has been changed.

[Nelchor1]

I forgot my password and the number that i use to register was not working now i want to update also change my password

[cee123]

i am having same problem and get no where with paypal .just get hung up or put on forever hold

[Iles8]

I want to add a UK phone number to my paypal account, but I actually signed up to paypal from a completely different country.

When typing the uk phone number I get the message that the number is invalid, probably because of the (foreign) country code.

Is it possible to add that new phone number at all?

[kernowlass]

@Iles8 

Paypal is country specific so you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You can however add a U.S bank account (not card) to 'most' other countries paypal accounts. This is because paypal is a U.S company and so allows this.

[Shannoncota4]

Im locked out no longer have same phone number only one i have that sane is landline the call me option mot coming up when i try how do i fix this issue

[LaviniaOrtalez]

I can't login because I don't have access to my phone number before I change my sim card

[kernowlass]

@LaviniaOrtalez 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[egeneh]

Since I do not use a mobile phone I cannot receive text messages or cellular phone calls.  Without access to my account information I can no longer use PayPal.  Does anyone know how I can close my account?  The only ways to contact PayPal are by mobile phone, there is no email contact. 

[sharpiemarker]

@egeneh 

Contact customer service by chatting without needing to log in or call as guest:     

https://www.paypal.com/us/smarthelp/contact-us      

Click “Message Us” or “Call Us” option on the bottom.   

Reach out to PayPal at Facebook or Twitter:      

https://www.facebook.com/PayPal     

Twitter: @AskPayPal