Phone number changed - can't log in

SaintDH
Contributor
Contributor

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

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AndrewMcM245
Contributor
Contributor
I have spoken to PayPal a few times and they need my last 4 digits of my bank card so I can access the account. I don't have these details because I haven't used PayPal for years. I can't login because I need to verify the account but it has my old phone number assigned to it. I even put a complaint in trying to get help but I have to log in to see the reply.
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Vrajasundara
New Community Member

Hello! I have changed and verified my account phone number but PayPal does not mentioning it in list of my numbers I can choose for getting SMS to log in. So I can't log in from my PC. In other cases it is also not listed so I can't confirm for PP whatever it asked to be confirmed.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Vrajasundara 

 

Is it a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?


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Kudos / Solution appreciated.
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Jess_b36
New Community Member
I tried to log on and it's saying I need to do security check so needs to contact me on my mobile..I don't have this number anymore. How do I get round this? I can't change my number until I log on?
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Jess_b36 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.
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Pat775
Contributor
Contributor

Hi, so the number that I used to use to login to my main paypal account is no longer in use and I cannot login to that account due to me no longer being able to change the number used in the 2-step verification, because i cannot access the account anymore.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Pat775 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.
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temp20220430a
New Community Member

Can't login to account. Don't have access to phone number associated with account. Answered security questions to change password but it still wants phone number.

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Zack325
Contributor
Contributor

I can't receive SMS verification no matter what I try

I tried different numbers, different phones, I never receive SMS verification when it asks me, it's frustrating 

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konne777
New Community Member

I cannot confirm my login (PSD2) because i have a new phone number, so i cannot receive the text. What to do ?

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