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My mobile number changed a few years ago but I never updated my profile.
Now I can't log in as Paypal wants to send me a text on the old number to verify the account.
I've tried logging in from a different browser which doesn't work.
Also tried using the Help Chat system, but this also requires me to log in to proceed.
Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.
Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!
Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?
Solved! Go to Solution.
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Hello! I have changed and verified my account phone number but PayPal does not mentioning it in list of my numbers I can choose for getting SMS to log in. So I can't log in from my PC. In other cases it is also not listed so I can't confirm for PP whatever it asked to be confirmed.
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Is it a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Advice is voluntary.
Kudos / Solution appreciated.
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If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.
Advice is voluntary.
Kudos / Solution appreciated.
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Hi, so the number that I used to use to login to my main paypal account is no longer in use and I cannot login to that account due to me no longer being able to change the number used in the 2-step verification, because i cannot access the account anymore.
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If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.
Advice is voluntary.
Kudos / Solution appreciated.
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Can't login to account. Don't have access to phone number associated with account. Answered security questions to change password but it still wants phone number.
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I can't receive SMS verification no matter what I try
I tried different numbers, different phones, I never receive SMS verification when it asks me, it's frustrating
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I cannot confirm my login (PSD2) because i have a new phone number, so i cannot receive the text. What to do ?
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