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Phone number changed - can't log in

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PayPal_Ayesha
Moderator

Hello @oxtondel,

 

Welcome to the PayPal community and thank you for your post! It seems like you're unable to access your account due to a phone number change. Unfortunately, it is not currently possible to log in to your PayPal account without a mobile phone number attached to your account. The best way to resolve this issue is by contacting our customer service so that one of our advisors can assist you further. Please contact customer service by clicking contact at the bottom of the PayPal website to see the contact options.

 

I hope this helps.

Ayesha

 

Phone number changed - can't log in

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claudiachaouka
Contributor

This is for my old paypal account that is linked to my old works email. I no longer work there and I have money sitting in there and want to take it out. I have tried to reset the password but I have been unsuccessful - it says We're sorry, something seems to have gone wrong. Please try again later and I believe this is due to my old company deleted my email / making it obsolete.

 

How do I get into the account?

Phone number changed - can't log in

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etivt
New Community Member

changed the phone number and now I can't log in in my account, thanks

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@etivt 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


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Kudos / Solution appreciated.

Phone number changed - can't log in

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Temp20220110b
New Community Member

I changed my phone number many months ago and the phone number associated with the account I want to access is now owned by another person. I have not logged in for a long time and I forgot my password. When I try to change it, it says I need to do a quick security check with my OLD phone number. I'm stuck and can't login anymore. I have no other options. What can I do?

Phone number changed - can't log in

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jmarc_38
Esteemed Advisor

hello @Temp20220110b 

indeed, you also need a valid number to change the password.

 

the answer to your question is present several times on the subject

sim card lost or not, without valid mobile number, you need to contact paypal customer service.

 

Due to the fact that you do not have access to your old phone number, you will need to contact our telephone support team.

Please go to the PayPal home page and
1. Go to the Contact Us page: https://www.paypal.com - contact us
2. Select Password and account access
3. Select Connection issues

 

Where

 

during working days and opening hours

by messaging from paypal, by phone, and also on Facebook and Twitter (Paypal customer service is present above)

on paypal:

- at the bottom of the Help And Contact page

then at the bottom of the page that opens "contact us" (on the right) and finally, still at the bottom right: "call us"

Phone number changed - can't log in

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Dorien
New Community Member
I changed my telephone number and i don’t know how to change it because i can not access my profil

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Dorien 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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jmarc_38
Esteemed Advisor

hello @kernowlass 

I'm surprised no one is looking at the answers here for the same question all the time.
the response is present without stopping.
Happy New Year and best wishes .

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@jmarc_38 

 

I think sometimes a person posts a 'thread' asking a question that is being asked over and over.

So the moderators 'merge' that thread into the ongoing one.

So the person that asked the question has not seen the answers in the ongoing one.

However you are right, can't count the times folks ask the same question over and over without checking the forum OR the help section.

Most questions don't need a thread if they go to HELP top of page and ask their question on there.

Happy New Year to you to.  😁


Advice is voluntary.
Kudos / Solution appreciated.

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