Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[herleenjace]

How to open my PayPal account if I don't have any access from my old phone number? Somebody help.. thank you

[Lammchop]

I no longer have the phone number on my account and it wont let me change it to my new number says my cell # is not good

[kernowlass]

@Lammchop 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[PayPal_Siobhan2]

Hi Lammchop, 

Thank you for contacting the PayPal Community Forum, and welcome as a new member! 

I am sorry to hear you are experiencing difficulties accessing your PayPal account. For security reasons, we are unable to assist with access issues over a Social Media forum. Full verification is required before access assistance can be given and this assistance can only be given over the phone. If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

- Siobhan 

[Paul0903]

hi

i been trying to log into my paypal account but it keeps showing my old mobile number ive recently changed numbers what do i do i change the number so i can log in as need a activation code but keeps showing my old number????

[Temp20211216d]

Same here darn it

[Paul0903]

hello i need help urgently

everytime i try and log on it says about sending a verification code to my phone etc but ive changed my number recently and cant work out how i change so cannot log in

what do i do asas i really need access to my pal pal account

thanks

[kernowlass]

@Paul0903 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[dash04]

You can change you number by calling them also, the number in Australia (for those having a problem here) is <removed> good luck, or you can look for the phone number for your country they were a great help, all I had to do was answer a few easy questions.

[UmGurur]

I am cannot log to my paypal account because I have changed my residence and my phone number so I cannot verify my account because of this , please help me with it .