cancel
Showing results for 
Search instead for 
Did you mean: 

Phone number changed - can't log in

Options
Go to solution
pk2000
Contributor

It's a shame paypal cannot implement a simpler method for fixing this.

Phone number changed - can't log in

Options
Go to solution
_pmj
Contributor

My parents have a very old PayPal account that I'm helping them access.  They have the user name and the password but because the account hasn't been accessed for years, it triggers the security prompt verification.  This is set to very old telephone numbers which no longer work which makes it impossible to complete the verification in order to get into the account.

 

What is the process to reset or remove these numbers?  There doesn't appear to be a way past that verification stage.

Phone number changed - can't log in

Options
Go to solution
Wildstylez1
Contributor
I have the exact same problem now i no longer have access to the numbers that was used and can not access either accounts email or paypal! I hope for a resolution on this soon.

Phone number changed - can't log in

Options
Go to solution
kernowlass
Esteemed Advisor

@_pmj 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

Options
Go to solution
Aleksej13
New Community Member
Dear, I can't report because I changed my phone number and now he sends me a code by e-mail and then he asks me for a code from a phone number that no longer exists, what can I do

Phone number changed - can't log in

Options
Go to solution
felizz
New Community Member

Hello I forgetten my password, now i created new password and i have receive a text message to confirm that it's really me. But problem is that i changed my phone number so can i do something about it?

Phone number changed - can't log in

Options
Go to solution
kernowlass
Esteemed Advisor

@felizz 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

Options
Go to solution
jss1729
New Community Member

I don't receive the texts for the one-time login codes.. (It's a new phone, but all other texts from all other parties, are coming through just fine)

Phone number changed - can't log in

Options
Go to solution
Hannah174
New Community Member

Our phone number has been disconnected but is linked to the PayPal account - I can’t log in without a one-time code being sent to the deactivated phone number and can’t change the phone number without logging in! Please help!! PayPal only sends us in circles!!

Phone number changed - can't log in

Options
Go to solution
kernowlass
Esteemed Advisor

@Hannah174 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.