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Why can't a return email be used for verification purposes? Why does it have to be a smartphone only. I don't have a cell phone and have no plans to purchase one just for the sole purpose of being able to log into Paypal and I have been with paypal from day one. I just went through a id process to get to this info section which new more about my past job experience's than I even remember but now I need a Cell Phone to prove who I am?
Similar issue on this thread https://www.paypal-community.com/t5/My-Account/No-Mobile-Phone/td-p/1873289/page/1
It's quite pathetic that PayPal won't offer an alternative, any wonder they are losing customers, quick enough to take your money, notcso when it comes to providing a basic facility.
I have spent the whole day trying to get help from paypal to retain my account without getting a mobile phone which I do not want. I have had a paypal account for years with a verified landline home number and a verified email address. I am very upset at what seems to be veiled age discrimination and wonder how to contact paypal's legal dept.
Even my bank sends me a text when i go to log in so a lot of companies are doing this now.
Why not just buy a cheap pay as you go phone and keep it just for that purpose?
Easily solved and not sure what age has to do with it. I have a 93 year old relative that has a mobile phone !!
Thanks. Your advice makes good sense if I weren't so annoyed at Paypal but this has become a matter of principal. I'll admit age discrimination was probably a stretch but I still suspect the people this policy is excluding are more likely older & either don't want to be bothered with a cell phone or are concerned with privacy and freedom and have a memory of what real customer service used to be. Paypal was a wonderful convenience but one I will do without. Sorry, I know this seems silly. It's not the price of the cell phone; it's the idea that Paypal wants to make me get one that rankles. Was frankly hoping more people thought this was bad practice by Paypal especially with no advance warning. I was able to get my funds out but some people may not have been so fortunate given this surprising change of policy.
So will mine if I decide I want to use that option. I didn't because my bank offered me the choice of three options and asked me to choose the one most convenient for me.
Paypal, it seems, has chosen the option that is most convenient for itself, decided that its customers should not be given any of the other choice and that it is OK simply to demand they buy mobile phones if they want to continue to use paypal.
Out of interest, did your bank just give you the one option? I bet it did not, but gave you a choice of several.
My bank offers 3 methods to choose from each time I log in, I mainly use the free card reader they supply (which also works with most other banks in the UK) the point being I have a choice !
I continue to hope that if we express our concerns and dissatisfaction, Paypal might be moved to reconsider this nonsense. I was relieved to see that others are not inclined to do the practical thing of caving & getting a cheap cell phone which in any event would not solve the problem of people with no or poor ell phone reception. I have used a cell phone in the past. I choose not to now and I still suspect that this paypal policy discriminates at least de facto against older people who don't like cell phones or being made to use them and who remember a time when businesses were responsive to their customers. Like the PhD who posted we know how to use the darn things but choose not to for some very good reasons. I've said enough but I do appreciate the people who like me are offended by Paypal's arrogance. And I hope Paypal experiences some loss as it sacrifices long term customers to technological dictates.
It's not so much about not having a phone. I have a phone but couldn't afford any kind of phone plan at the time because my only source of income was drawing commissions. Which were paid for via PayPal, but because PayPal is stupid and requires a mobile number I couldn't even get my money. Thank you for assuming my situation was easily solved by finances I couldn't even acquire.
So are you saying that the customer has to get a mobile phone which will cost them, just so that Paypal can force us to use their authentication process. I don't have a mobile and I'm certainly not going to go to the cost of getting one just so that I can go into my Paypal account to cancel all my details after drawing my money out that sits in Paypals account gaining interest for them! I don't think so. I chose not to have a mobile for my own personal reasons. I'm not going to get because Paypal dictate that I should have one - that's not how things should work in this day and age.
I've always believed that, 'just because we can doesn't mean we should'. What Paypal is doing is dictating!