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Phone number changed - can't log in

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Theklitsa
Contributor
i changed my phone number and when i log into my account it sends me to the old number for verification and i can't log into my account

Phone number changed - can't log in

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Sintharius
New Community Member

My old PayPal account suddenly asked me to confirm my identity with an old phone number that I no longer use, and has been locked due to no top up from being overseas for too long. Facebook message to PayPal asked me to call them... which is not very convenient as I am halfway around the world from the US.

 

Is there any solution to my problem at all?

Phone number changed - can't log in

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sharpiemarker
Esteemed Advisor

You are better off opening a PayPal account in the country of where you are now. Since PayPal tracks where you are location wise, it will ask you to verify yourself if you are overseas and trying to use your US PayPal account.


Kudos & Solved are greatly appreciated. 🙂

Phone number changed - can't log in

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SunnyDays
Contributor

Usually there is a way to avoid adding a mobile phone number, but today while logging into my Paypal account there was no such possibility. I do not like mobile phones and this is against my right to not have a mobile phone (number). Where is the law or the rule that says that providing a mobile phone number or owning a mobile phone is MANDATORY? Smells like fascism.

 

By the way, I am not a robot (Mr. recaptcha) and I am not ashamed to be human and will not be replaced by robots anytime soon.

 

 

Phone number changed - can't log in

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bigshug
New Community Member

I'm experiencing the same problem. Every time I sign on into my Paypal account I need to use my mobile phone.  I rarely use my mobile phone and this is an inconvenience for me but I need to get a number text from Paypal every time I sign in. Even to leave this message here.

Phone number changed - can't log in

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fromthemomma
Contributor

I'm a senior citizen and don't have or want a cell phone.  Suddenly I'm unable to log in to pay my bill.  I can't afford a cell phone even if I wanted one.  Discrimination.  There are plenty of other ways to verify my account.

Phone number changed - can't log in

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Also having this problem. I physically cannot afford a mobile phone bill right now, so paypal has locked me out of my account for being too poor.

Phone number changed - can't log in

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Xe5436
Contributor

They did this a while back. You have to call customer service and have them remove "Add Mobile Phone" block so you can access your account. PayPal is trying to harvest mobile phones.

Phone number changed - can't log in

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hsuminto
Contributor

Hi there,

 

I have just received a payment to an email address that I have never used for PayPal anymore. I have another PayPal account that I regularly use.

 

When I tried to login using that email address, I typed in correct password and was prompted with the second factor authentication (token sent to a mobile number). Unfortunately I don't own that mobile number anymore. So I clicked another way and was prompted that PayPal will call a number and I am to type in the numbers shown on the screen on my mobile (when I received the call). Interestingly, the mobile number shown there is different to the one shown for SMS token and I still use that mobile number. So I went ahead but I never received the call. 

 

Then I start again with the login screen, hoping that this time will work. Unfortunately, this time when I click another way, PayPal just said that it can't log me in. I tried to reset my password successfully hoping that will help but am always stuck on the same step (2FA). Should I somehow can get PayPal to send the SMS token to the mobile number used for call verification then I should be okay.

 

Anyone could suggest some solution? Thanks.

Phone number changed - can't log in

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neliaE
Contributor

I lost the phone where I have the two factor authentication pointing to. Called Customer Support and was informed that I would have to create a new account, and then transfer all activity to that number, then PayPal would close the old account. Problem, until the old account is closed PayPal is required to honor your preset transactions or accept incoming charges. The is no reason that PayPal associates couldn't access your account as long as you have the other appropriate identifiers to insure you're accessing your account and be able to turn off the two factor authentication. So, now I need to contact PayPal about an unknown charge, and I don't know if I'll get the assistance I need to rectify this situation. So, if you're wanting PayPal to help you resolve it, good luck!!

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