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Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Faenira 

 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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aniksiddikabir1
New Community Member
My phone number has been lost. please give me access in my account.

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@aniksiddikabir1 

 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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fqngod
Contributor

Hi everyone!

I have a problem logging into Paypal, I lost my phone and sim a few years back, and someone sent money on my lost PayPal account. Is there a way to fix this? I tried calling Paypal, but the call fee is very high. Is there any way to fix?

Phone number changed - can't log in

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Ameyah
Contributor

I have since December my paypal account locked. 

My phone number is old, the sim card, which had this number was long defunct by the telephone company.

 

password reset does not work. Let us call u is not an option, since the number doesnt exist anymore.

Send a message to this number, also does not work ...

 

I wrote on twitter already, the guy said there, that i should call paypal.

 

Who ever came up with that regulation is an A-hole. Its BS, im using paypal over 13 years now, i never had a problem with a stolen account.

 

How can i fix this now? Calling paypal costs quite a lot, due me only having a mobile phone.

Phone number changed - can't log in

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bessinabout
Contributor

I am trying to log in to my Paypal account but everything I try tells me I need to verify using my mobile. Issue is, the phone number on my PayPal account no longer exists. 

I have looked through other posts here and tried multiple things including:
- Attempting to login multiple times and clearing cookies and cache each time. 

- Trying different browsers to login, I have tried Chrome, Firefox, Internet Explorer and PayPal asked for mobile verification on each browser.

- Contacting PayPal through Twitter and Facebook, with no replies. 

 

I can't access the 'contact us' page via the PayPal website as it requires me to login. 
I am totally stuck. I need to access my account OR at least be able to get through to customer service but I can't. 

 

How do I go about this without access to my previous phone number?? 

Phone number changed - can't log in

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JilldeZoete
New Community Member

I cannot log into my PayPal account because it wants to send a code to my old phone number and I can't log ion to my account to change my phone number because it wants to send a code to my old phone number

 

Phone number changed - can't log in

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JilldeZoete
New Community Member

How can I log in to my account if my phone number is my old number so can't get a code

Phone number changed - can't log in

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Cédahlia
New Community Member

Hi there,

 

Recently I needed to get a brandnew telphonenumber because mine was unlikely blockedvfrom my ex-husband. Should not seem to be a bigger problem but!!!!

 

I am very anxious about online security, so I took a 2-steps-authentication for all my accounts (Samsung; Google; aso.), and just guess? Even for my Paypal account. Now my problem is that I cannot log in on one of my accounts cause there figures a wrong number. 

 

What am I supposed to do, now? Can anybody please help me?

Phone number changed - can't log in

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GoonerPaul1
Contributor

After changing my phone I cant login to PayPal app asking for the authenticator code?

What can I do to solve the this problem?

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