cancel
Showing results for 
Search instead for 
Did you mean: 

Phone number changed - can't log in

Options
Go to solution
Angel1946
Contributor

Thanks so much!  That was so simply.  Of course, I was advised by PayPal Customer Support that I could not enter my landline phone number because it wouldn't work.  I was ready to give up on PayPal but thanks to you; I will continue using PayPal! 

😍🖕😍

Phone number changed - can't log in

Options
Go to solution
sknouff
Contributor

Thanks but it's not in the budget.

Phone number changed - can't log in

Options
Go to solution
woogersam
Contributor

I do not have a cell phone, never had one, so now I can not log in to my long standing PayPal account? This is unacceptable. I enter my username and password as usual, then I am sent to a screen that tells me to enter a cell phone number. I do not own a cell phone, so how am I supposed to add a number that does not exist? There is no exit from this cell phone screen, no link to bypass it. How am I supposed to access my account?

Phone number changed - can't log in

Options
Go to solution
kernowlass
Esteemed Advisor

@woogersam 

 

You would need to add one once you have regained access as paypal have been putting notices on paypal accounts for months saying to update/add a mobile phone ready for this new policy.

 

To regain access......

 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

Options
Go to solution
Angel1946
Contributor

I spent hours on phone with tech support and they did not have the knowledge to resolve this issue; however, jmilby from the community gave the proper answer.

Phone number changed - can't log in

Options
Go to solution
Angel1946
Contributor

jmilby gave the correct answer but I don't know how to close this question to the community since the issue has been resolved. 

Also, I am not a twitter or facebook user.

Phone number changed - can't log in

Options
Go to solution
jmilby
Contributor

When it asked for a cellphone I put in my landline number and I received an automated call back with the code and was able to login.  My landline number is connected to my account in the settings on my account.

Phone number changed - can't log in

Options
Go to solution
Angel1946
Contributor

Please refer to jmilby's reply.  This is the correct fix to your problem as well as mine!  Just enter your landline phone number where is says "mobile number" and click on "Call with the code."

Phone number changed - can't log in

Options
Go to solution
woogersam
Contributor

Thank you, I will try it. I messaged PayPal on Twitter and told them I will close my account before I will buy a Cellphone and commit to an $80. to $100. monthly bill for a Cellphone I would never use, just for PayPal. How can they be so stupid and intransigent?

Phone number changed - can't log in

Options
Go to solution
kmikec
New Community Member

as of 2 days ago I can't access my paypal account, and I cannot reach a human for help.  it started when paypal suddenly required that I get a verification code via cell phone text buy I have a mexican phone number!!!!  I've been trying to reach an agent!!!  All the voice prompts from the help desk tell me to 'contact the help center on line' but I can't log in!!!!! can anyone please help??????

\

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.