Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[Tippster13]

HI ALL!

The problem for me is that I ask for my phone number when I check in. However, my number has changed so I can’t log in to change it. What can I do?

Thanks in advance for the help! 

[LasanthaB]

my friend paypal having login problems. The phone is lost for my friend.he want two fact verfication off. Please help. Can't even contact Customercare. he is Stay helpless.

[Chocobo1]

Hello. I want to sign in to my paypal acc but i lost my sim card and paypal wants code but i dont have sim card to sms and i cant sign in... Please help

This acc is my secondary. 

[kernowlass]

@Chocobo1 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Josiejump]

I cant get any further than authentication,I cant authentic because I no longer have the tel phone nos available to me and I cant get into my account to change it and I haven't been able to get through to anyone on the phone.

[kernowlass]

@Josiejump 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[12kados23735]

I can’t login because it is asking for a phone number that I no longer have and I can’t contact customer services.

[kernowlass]

@12kados23735 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[Amandae27]

I tried everything - still can't login..

[davy_scotland]

still the same issue with dishonesty and a lack of respect for customers.

i was told 4 or 5 months ago it would be sorted in short while, just small technical issue paypal end no big deal will be fine, now the goalposts have moved and you cannot use paypal without mobile. i do not blame staff for lying or doing as they are told but id be a little uncomfortable working there time to see if theres any other options, messing folk around when they need to pay for meds, food, family stuff, its not good.

when you call you must confirm who you are so it did seem quite suspect that having done that you cant just tell them the number and unblock the account. they get quite nervous when asked why not and tbf some are very polite and accept its utterly shameful behaviour. 

why not just charge people a tenner to unblock their account it would be unfair yes but that way we get to use paypal again buy food etc and the spivs coin in even more dosh.