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Phone number changed - can't log in

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sfarnum_22
Contributor

im from barbados i have not been sent one 

Phone number changed - can't log in

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It211
Contributor
Hi, nothing helpped do at the end I call them. Kind guy helpped me in a few minutes. @kernowlass thank you for your kind support.

Phone number changed - can't log in

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Gennaaa26
New Community Member
I'm trying to sign into my PayPal account but I have 2 step authentication on it needs to send a text to my phone but the phone I had was stolen and I carnt recieve the text 😞 when I try to contact PayPal its taking me to the login page in order for me to speak to someone I need to sign in but I carnt because if the authentication

Phone number changed - can't log in

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Ovitosa
New Community Member
Hello .How can i acces my acount if i changed my phone number please ?

Phone number changed - can't log in

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ethanjemtrud
New Community Member

Every time I try to send money it asks me to verify my phone number. Once I click VERIFY it loads and pulls up a page saying we cant verify its you. I checked and my phone number is correct and confirmed. What do I do?

Phone number changed - can't log in

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Raf2899
Contributor
i Have changed my phone number and i will like to update it as i cannot use the application of pay pal

Phone number changed - can't log in

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anitap123
New Community Member

i lost my phone and cannot access paypal as they want to send txt to the phone number i supplied (lost one), cannot get on to add new one either when i save enough to get one , any advice ?

Phone number changed - can't log in

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Cvmartin
Contributor
Hi. I hate problem to logg in. I cant pass through the authorizacion, because i change my phone number

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Cvmartin 

@SaintDH 

@anitap123 

@Raf2899 

@Ovitosa 

 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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Eleanor211
New Community Member

I can’t get into my old account as it keeps sending an authentication code to an old phone number. How can I get around this ?

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