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Phone number changed - can't log in

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trevg2
New Community Member

Hi there, I can't log in to verification purposes. I can't have a text sent as I have changed my mobile number, and my home phone doesn't 

seem to acknowledge PayPal call, it does not ring.mcan anyone help on this matter?   Thank you 

Phone number changed - can't log in

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Imperishable
New Community Member

I just copied this from one of the 43243243 people who has the same problem as i do.

 

My mobile number changed a few years ago but I never updated my profile.

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

 

I have tried all and nothing helps,is there anyone here who reads the complaints and tries to help ????Cant believe this...

Phone number changed - can't log in

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Zeriaph
Contributor

Exact same problem tell me if u find a solution 

Phone number changed - can't log in

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lee187
Contributor

how can i contact paypal ive changed my phone number and cannot access my account it just wants to call my old number

Phone number changed - can't log in

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Kwhite7022
New Community Member

So, i'm locked out of my account and the phone number that I have to use as a security check is a number I don't use anymore. When I put a different one in to use. It tells me that it's a phone number that Paypal can't use. I've tried multiple other numbers from other phones and it won't change at all. What do I do?

Phone number changed - can't log in

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JohnPhillip
Member

I made this new account a day ago because I don't think I can properly reach PayPal customer support any other way.

I own another, older account linked to an old phone number that has expired. When I try to log in to that account, PayPal would send a verification code to that number, so I can't access that account. Every time I would try to reach out to PayPal customer support about through Facebook or email, they would tell me to call their number, but once I call them they would tell me they "cannot process my inquiry at this time". I can't keep calling them because those calls are not free, they're expensive, and I already spent hundreds of pesos trying to contact them via phone.

I just need to change the phone number on my older account so I can access it again. Please, help.

Phone number changed - can't log in

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ilesha
Contributor
Hello , My problem is that cannot receive my authentication code as both my numbers are non functional. For security I need the third option . How can I access that? I have emailed paypal so many times . No reply as yet. I need to access my account so I change my phone numbers for authenticity. Please Help!! Thank you

Phone number changed - can't log in

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KC6871
Member

Hello

 

I have changed my mobile phone number and now cannot log in to my account as I now require a verification code but it is being sent to my old number

 

How do I access my account to change to my new mobile phone number on settings?I

 

Thanks

 

 

KC6871

Phone number changed - can't log in

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Anonymous_User
Not applicable
I changed my number , I have trouble logging inn, Need to change my mobile number,

Phone number changed - can't log in

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gedas9
Contributor
Į can't conect,Į lošt my phone. Thanks

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