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Phone number changed - can't log in

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Temp20210429K
New Community Member

The most irritating part is this sheet was at the behest of the eu which britain isn't even part of anymore

Phone number changed - can't log in

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hellohello111
New Community Member

Hi everyone, 

 

I have an issue I was wondering if anyone can help me solve. The problem is that I want to access my account, but when I try to log on they ask for verification via my phone number. Now I don't have access to that phone number any longer so I can't verify it. I have tried contacting paypal via email, but they just send me a message asking me to log onto my account to read... So no help there, even tried 3 times and they keep doing the same. When I try to call them I can't get through to talk with anyone, and facebook is not helping either. Any tips would be most appreciated. 

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@hellohello111 

 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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Giani03
Contributor
I try all the below and nothing it's available to recover my account, only one thing let me just to login in to here. In live chat they on Facebook they can't change anything if I don't text them from my PayPal account, how can I do that if I can't login in? All this it's too complicated for nothing...it could be very easy if they could just simple way to recover account details buy providing a photo with me and my identity card with date and signature in a piece of paper.

Phone number changed - can't log in

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Arnel5
Contributor
Hi, Please help me how to transfer my balance from old account to my new account. My phone was lost and I couldn't access my old account because everytime I login they require me to send One time code to my old number. Thank you.

Phone number changed - can't log in

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Akademisk
Contributor

So short story, I cannot login.  I ended at my current work yesterday and when i tried logging in today its asking for a extra security through SMS or phonecall, however I dont have access to either of the two numbers listed anymore.


I then tried to go through customer support which asks me to login to then put me at same screen asking for sms or call, its a never ending circle.

 

What do I do ?

Phone number changed - can't log in

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airelle72
New Community Member

I haven't used my Paypal account for a long while and when I tried to access it today, I realised that the phone it is registered to is my old landline. I have moved house since. I have my password and everything but I cannot get the 2 step security code to access my account and I can't find a way to get a code sent to my email address instead. Is there a way of doing this?

Thank you in advance

Phone number changed - can't log in

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Tilly13
New Community Member

I have totally the same problem ! How to access my account when it’s linked to an old mobile number ...it asks to send a code to that old number ...I need to update with new mobile so I can get a code and access ! Any advice please ? 

Phone number changed - can't log in

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joanfranklin
New Community Member

I live in Mexico.

I'm trying to get money from my paypal account into my back, but to link to the bank, they need to 

call me or text me. Every time I put in my phone number in Mexico, it is unsupported / rejected. I'd like

to be able to use email verification, but I don't know if I can. Please help. Thank you

 

Phone number changed - can't log in

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tigerhareram
New Community Member

my telephone number <removed> is now not working number ,

 

this telephone is over beacoz i dont fund it , number dissapear

 

i need set new number <removed> link to my account tigerhareram

 

without confirm via text message or call to old number i cant log in to my acount and change number to new one

 

i cant log in

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