New to the community? Welcome! Please read our Community Rules and Guidelines
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.
If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.
Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...
1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.
I've changed my number and residential address. I cannot verify my account as it keeps sending authentication codes to an old number before I can even log in my account. WHAT DO I DO?????/....i urgently need to access some funds.
Hello there.I have this problem for more than 3 weeks and I tryed solving it by sending email to paypall but didnt get any answer.
My problem is phone number on my paypall account is my old number and I dont have it anymore and when IM trying to log in paypall ask me to verify my acc by sms or phone call.I hope someone from comunity can help me.
i would like to know why my pay pal account is restricted, i'm not able to talk with a rep. i'm on hold forever so therefore i am sending a message out
Have us call you
We'll show you a code on the next screen. Use it when you get our call.
I can't login to my account because of the new PSD2, i can't enter it because i dont use the same phone number anymore and i can't recieve any message to enter the account.