Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[Demib082]

I’m trying to log in but the number on my PayPal isn’t my number anymore ? But I can’t log in to change my number ?

[GladDerant]

the mobile operator has deleted my number and I can't log in please help

[AlexandraGray]

What do I need to do because I lost my verification phone number? I tried to email and call paypal but there's not answering. Can someone help me to resolve this? Thank you.

[york56]

No longer have my old phone

[hrcovasprco]

hello guys
i wonna sign in to my old acc but on the log in page when i try to sign in my acc they want to send verification code on my phone number but i dont have that phone numer anymore... and there is no other option not even the change the number or anything like that soo... what to do next if any1 knows?
how can i access my acc

[baresiboy]

Lost phone and can't receive text to confirm identity as I have new number and can't log into account to change details because they send number to old phone any ideas thanks

[RealTurner]

I haven't used my PayPal for quite a long time but I have money in the account. Every time I try to sign in, in any way, including the app, it asks to call me on a phone number that is disconnected since my father died 2 years ago. Any resolution involves logging in to change the details but it won't let me do that first. If I click "Confirm in another way" it just loops back to wanting to phone me, and getting further help from PayPal seems to involve logging in too. What can I do?

[Altrius]

I had no problems using Paypal to pay an invoice at the end of May. Right now I'm trying to pay another one but it won't let me log in without adding a mobile phone number. I don't have a mobile phone. I only have a home phone number and it's being rejected. I can't even use the messaging under Contact Us to ask staff about it because it won't let me log in without one. I've tried using a free texting app on my tablet to try and get a number to use, but I can't get it to be accepted either, so I'm completely locked out of my Paypal account.

[sharpiemarker · Accepted solution]

@Altrius 

1. https://www.paypal.com/ca/smarthelp/contact-us     
2. Click Password and account access.    
3. Click Login problems.    
4. Click Call Us after “This information might help” box.
   
5. Call customer service number without logging in during business hours.

Or reach out to PayPal at Facebook or Twitter:    

https://www.facebook.com/PayPal    

Twitter: @AskPayPal    

[Altrius]

@sharpiemarker

I called and got through to customer service as you suggested, and was told that I'd been issued a request for a code to enter for account verification a while ago, when I've received no such thing. All it's asking me is to input a mobile phone number for account security, and I cannot move past that page because I don't have one. So the options I was given by the representative were as follows:

1. Wait 24-48 hours before attempting to log in again (already tried this)

2. Buy a mobile phone

3. Ask a trusted friend or family member to let me put their mobile phone number on MY account, and use that for verification

I'm very disappointed, and quite frustrated. I don't see why I need to bother a friend/family member for their info (and in doing so compromise my own account security) in order to apparently beef up my account's security. That's nonsensical and redundant. And needing to buy a phone I'll never use just so I can make payments is also silly. I don't want to waste $100+ just so I can pay off a $5 and $15 invoice.

I was able to pay an invoice smoothly and with no problems just at the end of May, yet only now my lack of a mobile is problem. I don't understand.