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Phone number changed - can't log in

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coni2
Contributor

Dear Support,

 

My phone number has changed, so I am not able to login. No problem, I tried to call you from outside Cyprus +357/777.. but this number does not work.

It is impossible to call your call center from abroad. How can I change my phone number?

Please let me know.

Phone number changed - can't log in

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kabikabi
Contributor

I changed my number and now I cannot access my paypal account because it requires me to put the code that it sent to my old number which I have no access to. What to do now? Please help.

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@kabikabi 

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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oplu
Contributor

how do i remove a credit card to my account without logging in? i have my old phone number which is signed into to my old account and i cant log in the account without mobile verification

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@oplu 

 

Read the post above yours !!!


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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oplu
Contributor

that didnt help, i need to still know how to remove credit card from my old account without logging in or how to remove phone number verification without logging in 

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@oplu 

 

You can't do anything until logged in, so use the contact information for paypal to get access and then you can remove your card.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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MGMG123
Contributor
Now l cannot login to my paypal account as my phone was lostl cannot get the code sent to that phone number.Please help me recover that account

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@MGMG123 

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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Clarent
Contributor

I cannot log in, due to old phone number being associated to my account. I have tried to contact customer services several times [deleted] but no luck. Call rejected after a few seconds wait every time. How can i recover access to my account, or how can i reach customer services? Thank you,

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