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Phone number changed - can't log in

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Aulternatives
New Community Member

My phone number has changed. I cannot log in without getting a verification code sent to the (old) phone number, and cannot change the phone number without logging in.  Maddening! Help!

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Aulternatives 

 

Did you read the post above yours?

Or the other 50 times I have posted that information on this thread? 


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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Shawgy222
Contributor

I can not log in to my account because my old number not working and I change number to [removed] Kindly change it and I need to log in with new number

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Shawgy222 

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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Blessingogechi3
New Community Member
I can't log into my account cause a code is required and I lost my line so I want to change my number

Phone number changed - can't log in

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Kingseamonkey
New Community Member
I cannot login to my paypal as the 2 step verification requires a text to a number to a lost phone. Can i still gain access to this account? There is a nominal amount in it but it would be nice to use right now.

Phone number changed - can't log in

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JunkiieJones
New Community Member
I don't know what is going on I know my email and my password but I can't log in first reason is because I have an old phone number that I no longer have access to the second reason is because when I'm clicking change number the app is totally like just glitching out and it's not giving me the option on the browser I just got sent money and now I can't even get into my account because of verification it makes no sense the websites telling me verify through the app and that apps telling me I can't verify because of the number and I don't know what else but I desperately need help right now if somebody can please help me I know I can wait and call tomorrow but I need the money you like immediately if anybody can I was so greatly appreciate it

Phone number changed - can't log in

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Markmennell2008
New Community Member

Phone number as changed, so can't login, I have my email and password,

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Markmennell2008 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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Nourawan2002
New Community Member

i changed my phone number and i cannot log in on to my account as 2factor authentication wants to send a verification to the old number

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