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My mobile number changed a few years ago but I never updated my profile.
Now I can't log in as Paypal wants to send me a text on the old number to verify the account.
I've tried logging in from a different browser which doesn't work.
Also tried using the Help Chat system, but this also requires me to log in to proceed.
Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.
Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!
Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?
Solved! Go to Solution.
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Im trying to log into an old av account i had forgoten the password so when i click forgot password it wasnt to text or call a number i no long own, ans thats it there so other opptions then those too i have the password to my old email address but its not giving me that option to send it to my emails just to my old number so in the mean time i had to create this account to talk to the Community or who ever on how to gain access back to my other account its very fustrating having to go throw this hole prosses of creating a new email account just to create a new paypal account just to get a little help on " ON SIMPLE" i would hope question.. can someone please help me with this problem?? Thank you.
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Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.
1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary.
Kudos / Solution appreciated.
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Hello, I’m sid [removed], I tried to login but they asked me for sending a message to my phone number but the problem that I have change my phone number and I have no access to the old one , what should I do to remove the old number and update it with the new one
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Hello, I can't login to my account because I changed my phone number from many years ago, my phone number that i has been charged was [removed]
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Two step verfication problem my phone number has been lost please remove my phone number
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Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.
1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary.
Kudos / Solution appreciated.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
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