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Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Boba28 

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





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Kudos / Solution appreciated.

Phone number changed - can't log in

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Johnelk
New Community Member

The last time I used PayPal was in a different country with a different phone. I’m now trying to use it in UK but can’t get to “settings” as I need to enter a security code that they are sending to my old phone!

Phone number changed - can't log in

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Kalunda1
New Community Member

Hi guys I lost my phone and have tried several times to login into my account but keeps telling me that have been sent a confirmation code through my lost phone number. Can anyone help me resolve this issue please

Phone number changed - can't log in

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IrlandietiS2022
New Community Member

I have new mobile number and accept pins coming to old one? I don't have old number.

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@IrlandietiS2022 

 

Read my post 2 up from yours.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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Masoud254
New Community Member
Hello, I am unable to access my PayPal account I am from Kenya When I try logging in it tells me that we couldn't verify that's it's you. It started when I changed phone number, then after re logging in, that's where problems started.. It can't go past the security check. Please help, what should I do.

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Masoud254 

 

You need to contact customer services to resolve any account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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Manuela97
Contributor

I hace change a telephone nuber and i cant log in. Can someone help me with that? I have mony on paypall

Phone number changed - can't log in

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jmarc_38
Esteemed Advisor

hello @Manuela97 

Due to the fact that you do not have access to your old phone number, you will need to contact our telephone support team.

Please go to the PayPal home page and
1. Go to the Contact Us page: https://www.paypal.com - contact us
2. Select Password and account access
3. Select Connection issues

 

if you are having trouble joining paypal, you can do so on twitter and facebook.

paypal is present on both. all you have to do is "send a private message"

( https://www.facebook.com/PayPal and @AskPayPal for Twitter. )

Phone number changed - can't log in

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maimai2
New Community Member

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