Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[JenikkaDianne]

can anyone help me how to update my paypal account because my account still has my deactivated phone number. Who is the proper department to contact please?

[Kanth4]

Hello @JenikkaDianne 

Due to the fact that you do not have access to your old phone number, you will need to contact our phone support team. 

Please go to the PayPal home page and
1. Go to the Contact Us page: https://www.paypal.com - contact-us
2. Select Password and account access
3. Select Login problems

However, as a friendly reminder, if your phone number changes in the future, please update it in your account as soon as possible so that you do not have any problems logging in.

Thanks,
Kanth4

[einarj57]

I have a new cell phone number since PayPal account was created.

Now after two factor authentication has been activated PayPal is trying to send me messages to the old number

which I do not use anymore and I can't login.

I tried calling PayPall help / support and gave up on talking to the machine.

[kernowlass]

@einarj57 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[Kuudi87]

How can one access account after changing phone number. Old number where the confirmation code comes is closed.

[jmarc_38]

hello @Kuudi87  the subject contains the answer 🙂

Due to the fact that you do not have access to your old phone number, you will need to contact our telephone support team.

Please go to the PayPal home page and
1. Go to the Contact Us page: https://www.paypal.com - contact us
2. Select Password and account access
3. Select Connection issues

or

during working days and hours of operation

by messaging from paypal, by phone, and also on Facebook and Twitter (PayPal customer service is present above)

on paypal:

- at the bottom of the Help And Contact page

then at the bottom of the page that opens "contact us" (on the right) and finally, still at the bottom right: "call us"

[Briones06]

My paypal acc need to verrified and need a code using my no. But my mobile no. is gone why to fix this to open my paypal acc and change my no.

[Renuka3]

Hi @Briones06 

Thank you for the post. Welcome to this community.

I'd recommend reaching out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page for further assistance. You can contact them by visiting Contact Us > Password and Account Access > Login Issues.

I hope above information is helpful.

Renuka.

[kriszbalog99]

Hi! I can not log in to my account due to an outdated phone number. Since I live in Hungary, I don’t really want to call the US number just because it costs a lot per min. Is there any other way, or at least an email address? Thank you in advance, Krisztián

[kernowlass]

@kriszbalog99 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.