Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[jmarc_38]

Hello @zanzigg , paypal can be reached by phone and / or message from help and contact, but also on facebook and twitter (paypal customer service is present)
have a good day .

[Tamarafaladore]

HOW DID U FIX THAT? I AM IN THE SAME CIRCLE... not having option to add new number... trying without succes... HELP PLEASE

[MarkNangle1234]

I cant log into my account because it is linked to my old phone . I rang up and they wanted my old credit card number which i dont have either . How can i resolve this ?

[Nichavel]

I change my phone number and now I can’t login to my PayPal account

[pkkh]

Hi @Nichavel 

Thank you for contacting community. 

I see you're facing issues accessing your account due to phone number change. In this case, you can contact PayPal over the phone and validate your account in order to login. You can find the contact details in the Link. I hope this helps.

Thank you

Punith

[ulfstein]

Is there any way to contact PayPal without having to call as in my case that would require a long-distance call from a mobile phone.

[Lar1965]

Phone number has changed and can't access account

[kernowlass]

@Lar1965 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[Davviods]

Hi i want log in to my account, but i have really big problem. It want my security code from my old phone number....and this is just only way i can do it. But i dont have this old phone number...so what can i do? I cant log in to my account...thank you for help.

[kernowlass]

@Davviods 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.