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Phone number changed - can't log in

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Furore80
Member

What if I am in another country and I cannot Call Paypal in the original country???

Why they cannot just send an email?

There are so many two factor autenthication tools all around the web and they are still stuck with the old SMS feature! This is a shame on them!

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Furore80 

 

As paypal accounts are country specific then they advise you to not try and use it internationally.

Then you won't have any issue with the verification.


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Phone number changed - can't log in

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PuppetMaster000
Contributor

Unsure why posts get grouped up. With all due respect are we suppose to read 320 pages of comments for a potential reply? Also, you are forgetting not everyone is from the US, when I go to this section that you mentioned my only option is asking the community. Besides, I don't have issues with old phone numbers, I flat out cannot do anything through the system, when I try the forgot password option it just gives me an error to try again later, no matter the browser, computer or time

Phone number changed - can't log in

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johnmarkmelitan
Contributor

THANK YOU

Phone number changed - can't log in

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Leediv_143
Contributor
I had an account at home in Ireland but moved to UK and got a new English number and tried to log into my pay pal and couldnt because my new English number doesn't match my.old registered PayPal Irish number and now I have a new account and cant seem to link my old pay pal with money in it to this accidental one can anyone help

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Leediv_143 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.




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Phone number changed - can't log in

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I changed my phone number and no longer have access to my old one how do I login to my account with text verification required

Phone number changed - can't log in

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LionHeart92
Contributor
Hi can anyone help me I can log in with my email but need to verify my number but I don't have that number anymore how do I change me number many thanks

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@LionHeart92 

 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


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Kudos / Solution appreciated.

Phone number changed - can't log in

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Artsmile
New Community Member

Hi, I've not been able to access my paypal account for over half year. I can still buy items in ebay etc that are connected to my paypal but i can't log into actual account as it keeps asking to verify by sending sms. The thing is that number doesn't exist anymore and I have different phone contract now. I tried to reset password - i can do that but there's no way to actually access profile NOR contact paypal. My only option without verify is to log in this community for help. If nothing can be done how can i delete profile instead as the number DOESN'T EXIST anymore and the account can't be verified through old contact details.

Best regards,

Art.

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