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Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Kelly218 

 

Sadly paypal have made it mandatory now for security.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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Anna621
Contributor

Can't get into my account got a new mobile number

Phone number changed - can't log in

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02ahmd
New Community Member

Can not log in to my account, asks for a quick security check (phone number) but literally no phone number is working.

I received an official email that's linked to my other paypal account, about money getting transferred to my account (from a friend), problem is I can't log in to the account, I tried everything! 

Whenever I try to log-in to my account, I get greeted with a Quick Security Check screen where it says "Add a Phone Number" but when I try to add my phone number/any phone number it just doesn't work.

02ahmd_0-1638006488119.png02ahmd_1-1638006496389.png02ahmd_2-1638006503029.png

 

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@02ahmd 

 

The phone number you select has to be a mobile phone already added and confirmed on your paypal account.

If you have not got one then you would need to add it once you have regained access.


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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skvid
Contributor

I no longer have access to my mobile number, I have a new one, so I would like to delete the one associated with my account.

Phone number changed - can't log in

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jmarc_38
Esteemed Advisor

hello @skvid , if you no longer have access to your paypal account, you will not be able to change the mobile number yourself.
you will need to contact paypal customer service.
have a good day .

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@skvid 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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mjs21leeds
Contributor

how do i get into my account to change the phone number the message of confirmation has my old number so i can't get the security code

Phone number changed - can't log in

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Novisan
Member
Log into your account and click on 1 of the categories at the top. one of them has your profile with name, address, and phone. You can edit there.

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@mjs21leeds 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

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