Phone number changed - can't log in

SaintDH
Contributor
Contributor

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

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4,959 REPLIES 4,959

Didkawow
New Community Member
I changed my phone number and I can't log in to my Paypal account.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Didkawow 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.
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Katz58
Contributor
Contributor
I cant login to account forgot password and have new phone number
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Katz58 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.
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Jam65
New Community Member
My sons lost his phone so can’t access his account tried his email but no use is there anything he can do
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PayPal_Donna
Moderator
Moderator

Hello @Jam65,

 

Welcome to the PayPal community and thank you for your post.

 

In this situation, the best thing your son can do would be to contact our Customer Care department. You can do this by going to the ‘Contact Us’ link at the bottom of every PayPal page. You will then see what contact options are available to you. 

 

-Donna

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Alireza1988
Contributor
Contributor
Why can’t I login to my account?every time trying to login the message pops up that we can’t confirm that it’s you. How to solve this problem?
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Sarfrazulghar
New Community Member
Not connect my bank account
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Temp20211022
New Community Member

Is Paypal really this **bleep**? I hate closed loops.

 

Login to your account. We need to send a one time passcode to your phone number. Phone number no longer in use. You can change your number by logging in. But before logging in, we need to send you a one time passcode. To your old number which no longer works. But don't worry, you can change this by logging in.....

**bleep**

 

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JEH01102304
New Community Member
I've recently changed my phone number when I got a new phone, and when I try to login to PayPal it's asking to send me a message through WhatsApp, a text or call for security, but to my old number. There are no other options. How to I get access to my account so I can change the mobile number?
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