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Phone number changed - can't log in

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CuteKitty
Contributor
Nothing works I tried reseting the password and it still comes up I doubt contacting paypal will do anything

Phone number changed - can't log in

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eh85
New Community Member
Is there a solution for this problem Paypal???? You have my old phonenumber and no other verification options a side from smartphone?! Give us the option to verify by email!

Phone number changed - can't log in

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Adamleheup
Member
PayPal can you please contact me as you are saying I’ll get charged £9 if I don’t use my account. I can’t login because of this issue!!!!

Phone number changed - can't log in

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billyboy4
Contributor

Hi adam

The only way to get around this. is to set up a new email account I did this setup account with outlook express then you can logon and change your new phone number. that's what i done hope this help's

Phone number changed - can't log in

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MarkDeu
Contributor
I have been trying to process mobile money payment but I cannot due to Psd2 authentication. Kindly assist.

Phone number changed - can't log in

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7user
Contributor

I also can't log in. Please contact me at my email paypal and explain how to regain access to my money. 

I am traveling and need to get in my account soon. Thank you.

Phone number changed - can't log in

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bungo333
Member

I also can't login, therefore change my phone number

Phone number changed - can't log in

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sausage-charlie
New Community Member

Posting a solution I stumbled upon, might might help a few people. 

If you have the paypal app on your phone you might be able to login without the PSD2 phone verification. I was in the same boat as everyone else here seems to have been in. I was trying to login to my PayPal account on my desktop, but kept getting stuck in the PSD2 verification screen as the number I had listed was my old landline number which was cancelled many years ago. However I had the app and had previously enabled the Face ID login option, so when I opened the app it logged me in through that verification. I could then go to my settings on the mobile app and change my phone number to my current one, and are now able to login on desktop as well. 

This hopefully helps someone who is in the same situation I was in, try going through the app to change your phone number if you can.

Phone number changed - can't log in

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laoderja
Contributor

Just want to say that this workaround did the trick for me! I was able to use the PayPal app to login - all I had to do was go through reCaptcha and then I was in, and able to update my mobile phone number and finally log back in via the browser having had a verification code sent to my updated mobile number. Nice one!

Phone number changed - can't log in

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Oliveurful
Contributor

same problem

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