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Phone number changed - can't log in

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emman33720
New Community Member

after changing phone number, cannot login and receives this "Sorry, we couldn’t confirm it’s you"

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@emman33720 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


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Phone number changed - can't log in

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Kamoljonoydinov
Contributor

While logging into my paypal account named <Removed>, my phone number receives a delivery, unfortunately, I do not receive an sms code on my phone number, so it sends me to unusal activity activation, I want my emergency number to be changed, I contact the support team, they do not look, they say, send a forum, they say, you need to log in to post a forum, so you need to log in from the 2nd account. i need help please help

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Kamoljonoydinov 

 

Do you have a U.S mobile phone linked to your Paypal account and do you live in the U.S?

Secondly have you checked with your phone provider that you can accept text from Paypal?

Also please edit your post and remove your personal email address from this worldwide public forum for safety reasons.


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Phone number changed - can't log in

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Kamoljonoydinov
Contributor
I entered an uzbekistan phone number, when I saw the uzbekistan phone number option, I did not check any more. There is no problem with my e-mail, after all, I do not share the password, please help me. I registered with the code +998. Money will come to my account, I need to solve this problem. There is an algorithm error, it is registered as +19988, I do not have such a phone, I want to add another number to my account, it is not added, it says we did not give birth to you.

Phone number changed - can't log in

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Kamoljonoydinov
Contributor
@ kernowlass Help me bro

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Kamoljonoydinov 

 

Why are you using a U.S paypal account if you live in Uzbekistan ??? Also I am not a 'bro'.


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Phone number changed - can't log in

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JWC96
New Community Member

I can't log on because the system want a mobile number and I don't have one. Will someone inform PayPal that the have a major problem.

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@JWC96 

 

Sadly you can't use Paypal without a mobile phone now, so once you have regained access add one quickly so this does not happen again.


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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MackCalum
Contributor

Cannot get Paypal to send me a text/call to finish my 2 factor auth. Numbers listed for a mobile are correct. Get this:

MackCalum_0-1634320697083.png

Reaction when I tell it send me the txt. Waited a day to see if I was a server side error and would clear, clearly it's not. Need to get into my acc. asap. What's gone wrong?

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