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Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Kamoljonoydinov 

 

Why are you using a U.S paypal account if you live in Uzbekistan ??? Also I am not a 'bro'.


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Phone number changed - can't log in

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Arcadian11
Contributor

need to close my old paypal account, but cant access it because i dont have the number that i signed up with.

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Arcadian11 

 

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


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Phone number changed - can't log in

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emman33720
New Community Member

after changing phone number, cannot login and receives this "Sorry, we couldn’t confirm it’s you"

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@emman33720 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


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Kudos / Solution appreciated.

Phone number changed - can't log in

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JWC96
New Community Member

I can't log on because the system want a mobile number and I don't have one. Will someone inform PayPal that the have a major problem.

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@JWC96 

 

Sadly you can't use Paypal without a mobile phone now, so once you have regained access add one quickly so this does not happen again.


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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BS255
Contributor

When I log in it says it needs two factor authentication but only gives my old number which I haven't used for years. 
you'd think it'd let you add your new number at that point but there's no option to do this. I don't have access to that old number. 

how can I log in? They really haven't thought this through at all. 

Phone number changed - can't log in

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patricia1944
New Community Member

I have the same trouble I can't log in as I have lost my old phone and have tried to get in touch but still stuck without a paypal account

Phone number changed - can't log in

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Liv5279
New Community Member
Me too and i have money i need out has anyone figured how to get in ??

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