cancel
Showing results for 
Search instead for 
Did you mean: 

Phone number changed - can't log in

Options
kernowlass
Esteemed Advisor

@Kamoljonoydinov 

 

Do you have a U.S mobile phone linked to your Paypal account and do you live in the U.S?

Secondly have you checked with your phone provider that you can accept text from Paypal?

Also please edit your post and remove your personal email address from this worldwide public forum for safety reasons.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

Options
Kamoljonoydinov
Contributor
I entered an uzbekistan phone number, when I saw the uzbekistan phone number option, I did not check any more. There is no problem with my e-mail, after all, I do not share the password, please help me. I registered with the code +998. Money will come to my account, I need to solve this problem. There is an algorithm error, it is registered as +19988, I do not have such a phone, I want to add another number to my account, it is not added, it says we did not give birth to you.

Phone number changed - can't log in

Options
Kamoljonoydinov
Contributor
@ kernowlass Help me bro

Phone number changed - can't log in

Options
kernowlass
Esteemed Advisor

@Kamoljonoydinov 

 

Why are you using a U.S paypal account if you live in Uzbekistan ??? Also I am not a 'bro'.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

Options
Arcadian11
Contributor

need to close my old paypal account, but cant access it because i dont have the number that i signed up with.

Phone number changed - can't log in

Options
kernowlass
Esteemed Advisor

@Arcadian11 

 

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

Options
emman33720
New Community Member

after changing phone number, cannot login and receives this "Sorry, we couldn’t confirm it’s you"

Phone number changed - can't log in

Options
kernowlass
Esteemed Advisor

@emman33720 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

Options
JWC96
New Community Member

I can't log on because the system want a mobile number and I don't have one. Will someone inform PayPal that the have a major problem.

Phone number changed - can't log in

Options
kernowlass
Esteemed Advisor

@JWC96 

 

Sadly you can't use Paypal without a mobile phone now, so once you have regained access add one quickly so this does not happen again.


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.