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My mobile number changed a few years ago but I never updated my profile.
Now I can't log in as Paypal wants to send me a text on the old number to verify the account.
I've tried logging in from a different browser which doesn't work.
Also tried using the Help Chat system, but this also requires me to log in to proceed.
Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.
Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!
Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?
Solved! Go to Solution.
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We use a paypal account at work. We have added several users and several email addresses, but when there is authorization (PSD2) then sms can be ordered only to the phone number of one person. When this person is on vacation we have no way to make payments. How to deal with this?
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Stopped using my old number and got a new one and now i cant log in to my paypal account.
Seems there is no solution...
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I have paypal Account. This account two step verification on.Unfortunately my phone lost now i can't log in my account.when i log in my account then see send code this phn number?
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My Gmail account or Nike name account The king <Removed>g king bed <Removed> g account support
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Hi there, I tried to log in to the account to change my phone number but need a verification code to be sent to my phone which I no longer have ...hence me wanting to update the number.How can I access the account ? I still need to log in to contact them about it and I cant log in without the phone verification. Circular madness !
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Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Accidentally create a paypal account and I don't want to use it anymore. in Managing Account
- Paypal Authorized vendors in Security and Fraud
- How do I change my phone number for the text verification step during login? in Managing Account
- Working with a representative in Managing Account
- Problem connecting to my paypal account because of identity verification in Security and Fraud