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Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Kaimarennika 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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Muffins1
Contributor

I have the same problem. I've been using PayPal for so long that they only have two old landlines of mine on file. When this new 2-step verification thing comes up because they want to send a verification code to my mobile, it tries to send it to these old landlines that I don't have anymore. I can't even update my numbers because I'm locked out because of the verification thing. My email hasn't changed however, so why can't they send a verification code via email like everyone does since forever?

 

I've had to switch over to using credit/debit cards for payments, which is fine except not everyone accepts cards.

 

Phone help? Some of us are complete introverts and the very idea of talking to someone over a phone about some difficult problem really stresses us out. Just have an emal option!

 

I suspect a big chunk of PayPal's users have been (permanently?) locked out of their accounts by this. However, it's not 2005 anymore so there are lots of alternative payment methods these days.

Phone number changed - can't log in

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Sph62
Contributor

I can’t login in my PayPal account because I had changed my new phone number is <Removed> and please let me know? Your faithfully mr s p <Removed>

Phone number changed - can't log in

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jgolding
New Community Member

I can't get past the new authentication screen as i have a new mobile phone number & the only 2 methods being offered to contact me are via text and phone call to my old mobile number. Any idea how i can update my mobile number?

Phone number changed - can't log in

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R2R86
Contributor

Same problem!

Not using PayPal for 3 years. And the phone number that I used in the past and put in the account information has now gone to someone else. Now I cannot go through the login procedures

Phone number changed - can't log in

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R2R86
Contributor

Simply CALL to support. Have complite this problem very fast and professional! Best regards to support 

Phone number changed - can't log in

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Olivet3
New Community Member
I need help, I have a pay pal account but my old phone number is on that account, so upon attempting to log in it sends me a verification code to my phone which I no longer have. Please help

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Olivet3 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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Rosswell
New Community Member

Hi there! I can't access my account because the system ask me to verify that is me, they will send me a SMS but the number that is register, I have changed it,  a long time ago and never updated and apparently is the only way for me to authenticate. Please can you tell me what can I do? 

Phone number changed - can't log in

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jmarc_38
Esteemed Advisor

hello, @Rosswell 

why speak in english, with a paypal account opened in france?
you must be a French resident, right?
for your number, there is an obligation to keep it up to date, now you will need to contact paypal customer service.
a paypal customer advisor will need to verify your account and identity before they can help you.
good luck /

from help and contact, at the bottom of the paypal pages /

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