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Phone number changed - can't log in

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jgolding
New Community Member

I can't get past the new authentication screen as i have a new mobile phone number & the only 2 methods being offered to contact me are via text and phone call to my old mobile number. Any idea how i can update my mobile number?

Phone number changed - can't log in

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R2R86
Contributor

Same problem!

Not using PayPal for 3 years. And the phone number that I used in the past and put in the account information has now gone to someone else. Now I cannot go through the login procedures

Phone number changed - can't log in

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R2R86
Contributor

Simply CALL to support. Have complite this problem very fast and professional! Best regards to support 

Phone number changed - can't log in

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Olivet3
New Community Member
I need help, I have a pay pal account but my old phone number is on that account, so upon attempting to log in it sends me a verification code to my phone which I no longer have. Please help

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Olivet3 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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JoannaWilgocka
New Community Member

We use a paypal account at work. We have added several users and several email addresses, but when there is authorization (PSD2) then sms can be ordered only to the phone number of one person. When this person is on vacation we have no way to make payments. How to deal with this?

Phone number changed - can't log in

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Sabstu92
Contributor

Stopped using my old number and got a new one and now i cant log in to my paypal account.
Seems there is no solution...

Phone number changed - can't log in

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shohag99
New Community Member

I have paypal Account. This account two step verification on.Unfortunately my phone lost now i can't log in my account.when i log in my account then see send code this phn number?

Phone number changed - can't log in

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Theking88np4
Contributor

My Gmail account or Nike name account The king <Removed>g king bed <Removed> g account support

Phone number changed - can't log in

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Theking88np4
Contributor
I phone 12pro max PayPal account support

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