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My mobile number changed a few years ago but I never updated my profile.
Now I can't log in as Paypal wants to send me a text on the old number to verify the account.
I've tried logging in from a different browser which doesn't work.
Also tried using the Help Chat system, but this also requires me to log in to proceed.
Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.
Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!
Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?
Solved! Go to Solution.
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Which you copy/pasted directly from my post 2 up from yours?
Not sure that was needed really.
Advice is voluntary.
Kudos / Solution appreciated.
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If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.
Advice is voluntary.
Kudos / Solution appreciated.
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Hello, @MickyT42!
Thank you for reaching out to the Community!
I'm sorry to hear you are having difficulties while trying to change your details.
Do you have access to the account? If you don't, the best to do is to give our Customer Care a call. In order to call our Customer Care, you can access the PayPal website, and choose the flag of the country of your account at the end of the page, on the right-hand side. Then go to the 'Help and Contact' section at the bottom and click on ‘Contact’. Next, click on 'Password and account access', then 'Login Problems’. You don’t need to be logged in to use this feature.
If you do have access to the account, I recommend you try again from the browser, not from the mobile app.
I hope this information helps.
Regards,
María.
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If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.
Advice is voluntary.
Kudos / Solution appreciated.
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Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
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