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Phone number changed - can't log in

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Kojhi101
New Community Member

Kojhi101_0-1631610614138.png

Hello, 

I am unable to access my account because the phone number on the "PSD2 Strong Customer Authentication" screen is wrong. 

How can I change it? Why isn't there a way to change it? 

Phone number changed - can't log in

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Natty151
Contributor
When I opened my PayPal account with my phone number I have got that phone number any more how do I get into my account please.

Phone number changed - can't log in

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pumck
Member

I cant login in my account because my mobile number is changed.

What can i do to change my number?

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@pumck 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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imranzeab
New Community Member

my mobile number was online dington number that was disabled now how can i login my paypal account without mobile number verifications

Phone number changed - can't log in

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Diju
New Community Member
Hello, I would like to log in, but my phone no changed. Who could I log in now?

Phone number changed - can't log in

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Andy-H1
New Community Member
Unable to log in because 'authentication' required however my phone number has changed & unable to log in to change my number so authentication can be made. Anyone have an answer? Thanks

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Andy-H1 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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Wotringfelisha2
New Community Member
I no longer have the phone number I did and I can't confirm who I am for paypal BC I'm only given the text option and when I try to use my wifi number it says i can't use that so what can i do

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Wotringfelisha2 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

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